Welcome to our online store. By using this website and placing an order, you agree to the following terms and conditions:

General

All prices are listed in Pounds Sterling (GBP) and include VAT where applicable.

We reserve the right to change prices and product availability at any time without notice.

Orders

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order at our discretion.

Payments

We accept payment by Visa, Mastercard, American Express, PayPal, and other secure payment methods.

Payment must be completed in full before your order is processed and dispatched.

Shipping

We aim to dispatch orders within 2–3 working days.

Delivery times may vary depending on your location and chosen shipping method.

We are not responsible for delays caused by couriers or customs.

Returns

You may return items within 14 days of receipt for a refund (excluding delivery charges), provided they are unused and in their original condition and packaging.

Please contact us at sales@pinefeat.co.uk before returning any items. We will provide you with the return address.

Refunds will be issued to the original payment method once the item is received and inspected.

Warranty

All products are covered by a 1-year warranty against manufacturing defects.

This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

For warranty claims or support, please contact us at sales@pinefeat.co.uk.

Company Information

This store is operated by Pinefeat LLP, registered in England and Wales under company number OC455710. Registered office: 128, City Road, London, EC1V 2NX, United Kingdom.

Liability

We are not liable for any loss or damage resulting from the use of this website or the products purchased, except where required by law.

We are not responsible for delays or failures due to circumstances beyond our control.

Privacy

We respect your privacy. Your personal information will be handled in accordance with our Privacy Policy, available on our website.

Governing Law

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.